Refund & Cancellation Policy

At Manward Craft, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, wrong, or missing item, you may request a replacement according to the policy below.

Replacement Policy

We provide a 10-day replacement period from the date of delivery for eligible issues. 


Replacement Reason Replacement Period Replacement Policy
Physical Damage 10 days from delivery Replacement
Defective Product 10 days from delivery Replacement
Wrong Item Received 10 days from delivery Replacement
Missing Item 10 days from delivery Replacement



Conditions for Replacement

To request a replacement:

  • The replacement request must be raised within 10 days from the date of delivery.

  • The product should be unused and in its original condition, wherever applicable.

  • The original packaging, accessories, manuals, and other included items should be retained wherever applicable.

  • For physical damage or defective products, customers may be required to provide clear photographs or videos of the product and packaging.

  • The replacement request will be reviewed by our team before approval.

  • Replacement is subject to product availability.

Damaged or Defective Product

If your product arrives physically damaged or defective, please contact us as soon as possible after delivery.

Please provide your order details along with clear photographs or videos showing the issue. Our team will review the request and guide you through the replacement process.

Wrong or Missing Item

If you receive a wrong product or any item is missing from your order, please notify us within 10 days from delivery.

After verification, we will arrange the appropriate replacement, subject to availability.

Cancellation Policy

Orders may be cancelled before they are shipped, subject to the order status.

Once an order has been shipped or delivered, cancellation may not be possible. In such cases, the applicable replacement policy will apply.

To request cancellation, please contact us as soon as possible with your order details.

Refund Policy

Manward Craft primarily provides replacement for eligible products covered under the replacement policy.

Where a replacement cannot be provided due to product unavailability or other applicable circumstances, a refund may be considered after verification.

Any approved refund will be processed through the applicable payment method or payment service provider, subject to applicable processing timelines.

Non-Eligible Cases

Replacement may not be available in cases involving:

  • Normal wear and tear.

  • Damage caused by improper use or handling.

  • Damage caused after delivery due to misuse.

  • Modification or alteration of the product.

  • Failure to follow product care or installation instructions.

  • Requests made after the applicable 10-day replacement period.

How to Contact Us

For cancellation, replacement, or refund-related queries, please contact us with your order details.

Manward Craft

Phone: 9971686680

Email: manwardcraft@gmail.com

Website: https://manwardcraft.com/

Replacement Period: 10 days from the date of delivery.